At Quantum Nutrition, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer the following return policy to ensure a smooth and fair return process. Please read this policy carefully.
- Return Eligibility
To be eligible for a return, the following conditions must be met:
1.1. Return Period:
- You have 7 days from the date of purchase to initiate a return.
1.2. Condition of the Product:
- The product must be in its original, unopened, and unused condition.
- All original packaging, labels, and accessories must be intact.
- Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Products that have been opened or used
- Products that are marked as non-returnable on their product page
- Perishable goods or products with a limited shelf life
- Customized or personalized products
- Products purchased on clearance or sale
- Return Process
To initiate a return, please follow these steps:
3.1. Contact Customer Support:
- Contact our customer support team at nutritionbyquantum@gmail.com or 9990917177 to inform us of your intent to return the product.
3.2. Provide Information:
- Provide your order number, the name of the product you wish to return, and the reason for the return.
3.3. Return Authorization:
- Our customer support team will guide you through the return process and provide a Return Authorization (RA) number.
3.4. Package the Product:
- Ensure the product is securely packed, including all original packaging, labels, and accessories.
3.5. Label the Package:
- Clearly write the RA number on the package.
3.6. Return Shipping:
- You are responsible for the cost of return shipping.
3.7. Inspection and Refund:
- Once we receive the returned product and inspect it to ensure it meets our return criteria, we will process a refund to your original payment method.
- Refund Policy
4.1. Processing Time:
- Refunds will be processed within 7 business days of receiving the returned product.
4.2. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
4.3. Shipping Costs:
- Shipping costs are non-refundable unless the return is due to an error on our part.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will provide instructions on how to return the product, and we will either replace it or issue a full refund, including return shipping costs, as applicable.
- Contact Us
If you have any questions or concerns about this Return Policy, please contact us at nutritionbyquantum@gmail.com or 9990917177.
Effective Date: [Insert Date]
By making a purchase from Quantum Nutrition, you agree to the terms of this Return Policy. Please note that opened items are not eligible for return.
